Excellence in every clean

It is completely up to you. Some customers prefer to spend time out in the city while their apartment is being cleaned, enjoying some personal time. Others like to be present to provide directions to the cleaning staff when needed. The only thing you need to ensure is that your cleaner has a way to access your home.

You can pay for the cleaning service through various methods, including credit/debit cards, online payment platforms, or direct bank transfers. We strive to offer convenient payment options to suit your needs.

To cancel your booking, simply contact our customer support via email or phone and provide the appointment details (your name, email address, and appointment date are sufficient). We’ll confirm your cancellation via email. If you cancel at least 48 hours before the scheduled cleaning, you’ll receive a full refund of your deposit.

Chandeliers: We do not wash chandeliers due to their delicate nature and complex structure. Chandeliers often have intricate parts, including crystals, and may need to be dismantled for thorough cleaning. Currently, our cleaners are not equipped to handle this task, but we are working on it. We believe in doing our work either well or not at all.

Blinds: Cleaning blinds is another task we avoid. They are fragile and can easily break or come apart during cleaning. While dusting is an option, it is not the best solution. The optimal method is to disassemble and wash them thoroughly, but we are unable to reassemble them.

Heavy Items: We do not move bulky items such as refrigerators, beds, wardrobes, sofas, tables, cabinets, or heavy flower pots. Our cleaning staff consists of women who might not be able to safely lift and move heavy objects, which could result in injuries or damage to your floor.

Mattresses and Furniture: We do not perform deep cleaning on mattresses and furniture; we only vacuum them. If you need thorough cleaning, you can arrange for a dry cleaning service through us.